Re: On-Line Help User Data

Subject: Re: On-Line Help User Data
From: Glenda Jeffrey <jeffrey -at- HKS -dot- COM>
Date: Wed, 27 Mar 1996 13:22:54 GMT

Susan W. Gallagher (sgallagher -at- expersoft -dot- com) wrote:

: * Users won't read procedures that are more than 3 or 4 steps

So, what is the alternative if the procedure you're writing truly
has 8 or 9 steps? I can think of a few:

o Remove any steps which seem obvious and hope the novice figures
it out.

o Combine multiple steps into logical "meta-steps" with more detailed
steps underneath.

o Break the procedure into several procedures.

Any other suggestions? Any ideas on what works best in which situation?

(The procedures I have in mind are the type that document how to
use various parts of a GUI.)
--
Glenda Jeffrey Email: jeffrey -at- hks -dot- com
Hibbitt, Karlsson & Sorensen, Inc Phone: 401-727-4200
1080 Main St. Fax: 401-727-4208
Pawtucket, RI 02860 Web: http://www.hks.com


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