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Subject:Re: On-Line Help User Data From:Glenda Jeffrey <jeffrey -at- HKS -dot- COM> Date:Thu, 28 Mar 1996 15:40:38 GMT
Susan W. Gallagher (sgallagher -at- expersoft -dot- com) wrote:
: * Users only access help for 30 seconds to 2 minutes at a time
Sue, I'm just curious -- where did you get your statistics? They sound
right to me and I'd like to be able to cite an authoritative reference
when I argue with people ;-)
Glenda Jeffrey Email: jeffrey -at- hks -dot- com
Hibbitt, Karlsson & Sorensen, Inc Phone: 401-727-4200
1080 Main St. Fax: 401-727-4208
Pawtucket, RI 02860 Web: http://www.hks.com