Re: TW Course-Help

Subject: Re: TW Course-Help
From: K Watkins <kwatkins -at- QUICKPEN -dot- COM>
Date: Thu, 13 Jun 1996 15:15:00 -0300

>K Watkins wrote:

> >>2. What advice would you give an aspiring technical writer?

> >>Consider it your mission to do as much as you can toward putting the
> >>technical support staff out of business.

> I might amend that to say, "Consider it your mission to do as much as
> you can toward putting the technical support staff out of business,
> but not by only adding information to the documentation. Instead, put
> them out of business by making the product more intuitive and easier
> to use."

> Caryn Rizell

I couldn't agree more...IF you have any influence over the product beyond
the documentation. In too many situations, we don't.

K Watkins
kwatkins -at- quickpen -dot- com
speaking for myself, not my employers

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