Worst documentation

Subject: Worst documentation
From: Patty Ewy <pewy -at- ICONTROL -dot- ANZA -dot- COM>
Date: Thu, 11 Jul 1996 08:28:18 -0600

When I interviewed for my current job (this was about 2-1/2 years ago), my
interviewers and I spent a lot of time talking about manuals in general: which
ones we liked, which ones we hated. I was working for a sister company at
the time, and had tried to use a manual for a mainframe-type spreadsheet
program called QCALC. It was the worst manual I'd ever encountered. (Turns
out that one of the interviewers--the guy who is actually my boss's boss--had
had the same problems with that manual. I think that was one of the things
that helped open the door for me here: we were both determined to ensure that
the manuals for *our* software wouldn't be so incredibly unusable.)

Since then, I've found other manuals that I really like: the PageMaker manuals
and the manual I received with my Eric's Ultimate Solitaire game (all work and
no play ...!) Both are well done and thorough, and while they have very
different tones, both are very well-suited to their audiences.

Just my two cents.

Patty Ewy
pewy -at- icontrol -dot- anza -dot- com

TECHWR-L List Information
To send a message about technical communication to 2500+ list readers,
E-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send administrative commands
ALL other questions or problems concerning the list
should go to the listowner, Eric Ray, at ejray -at- ionet -dot- net -dot-

Previous by Author: Breaking up--hard to do?
Next by Author: [Fwd: Returned mail: User unknown]
Previous by Thread: Re: worst documentation
Next by Thread: Re: worst documentation

What this post helpful? Share it with friends and colleagues:

Sponsored Ads