Re: Up and down thing

Subject: Re: Up and down thing
From: Laura J Valentine <fiend+ -at- CMU -dot- EDU>
Date: Tue, 8 Oct 1996 09:44:00 -0400

Excerpts from tech: 8-Oct-96 Re: Up and down thing by "Huber, Mike"@SOFTWARE.R
> In my phone support days, I used to describe backslash as "the one on the
> same button as the question mark."

> I think a couple of years doing phone support is a very good education
> for a tech writer. Not necessarily fun, but very educational.


OK, I do phone support and email support and web pages...

And they've helped me learn to explain things to the lowest common
denominator without sounding like I'm talking down to them, but still.

Phone support, at least, is not fun. I rather enjoy web design (even if
I do tend towards minimalism sometimes...)


fiend+ -at- cmu -dot- edu -=-=-
-=--=- Cthulhu is the Patron Saint of Pittsburgh... -=--=-
Alpha Phi Omega, Kappa Chapter, Carnegie Mellon University

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