Re: Usability: Tutorial *chapter* or *manual*

Subject: Re: Usability: Tutorial *chapter* or *manual*
From: "Misti Tucker USAET(UTC -04:00)" <mtucker2 -at- E-MAIL -dot- COM>
Date: Mon, 7 Apr 1997 20:07:51 EDT

Sue Heim asks:
> If you had your choice, would
> you prefer to have a 500 page manual that includes ONE WHOLE CHAPTER
> on learning the program that is 150 pages long?

<oops> I forgot to give my rationale for my preference: It's been my
experience that users whio find a separate tutuorial are more likely to
start there and that they are less likely to use a tutorial that is a part
of the documentation. I'm not sure whay that is, but it was the case at
two places I worked.

Misti Tucker
Technical Communication mta -at- cyberspace -dot- org (h)
& Help System Design mtucker2 -at- e-mail -dot- com (w)

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