Re: TECHWR-L Digest - 1 Mar 1998 to 2 Mar 1998

Subject: Re: TECHWR-L Digest - 1 Mar 1998 to 2 Mar 1998
From: Marci Abels <mabels -at- CSIKS -dot- COM>
Date: Tue, 3 Mar 1998 07:26:14 -0600


> Here is the info I used to order my free Office97 Enterprise Update
> CD-ROM from Microsoft. According to Woody Leonhard, this is the best
> patch for Office 97. I had no trouble ordering it, but it hasn't come
> yet, so I may do it a second time. :-) Hope it works for you!
> ~~~~~~~~~~~~~
> You can only get 'Enterprise Update' by phone and explicitly asking
> for it. Ordering via the Microsoft web site or returning the
> form sent in the post only results in getting the patch on CD - not
> the complete update. 'Enterprise Update' CD is available for
> FREE (no disk/shipping/handling charges) but you have to call the 800
> number below to get it.
> Have your Office 97 CD-ROM key ready when you call. This number is
> usually on the back of the jewel case that contains the
> Office 97 CD-ROM and would have been entered by you when the product
> was originally installed.
> You may be asked for other details to verify your eligibility, like
> other info from the CD jewel case. In rare instances, you may be
> asked to fax or post some document or copy of the jewel case cover.
> Call 1-800-370-9272 (Weekdays: 8:00am - 10:00pm EST Saturday: 9:30am -
> 7:30pm EST closed on Sunday) Only call this
> number for the 'Enterprise Update' - don't use any other Microsoft 800
> number you might have.
> Ask specifically for the Enterprise Update or Office 97 SR-1 setup CD
> version of Office 97 Service Release 1 on CD-ROM.
> Don't accept any entreaties to take the patch CD instead - stand your
> ground politely but firmly.
> 'Politely but firmly' is the key. However much you might hate
> Microsoft and are frustrated by the hassles surrounding SR-1, that is
> no reason to take it out on some minor functionary. Please treat the
> operators politely - they're people too.
> If you have any insurmountable trouble, ask for a supervisor. Or just
> call again and you'll almost certainly get a different operator
> and a different story <sigh> - Wired magazine calls this 'Rep
> Surfing'!
> ~~~~~~~~~~~~~
CSI, Inc,

> ----------
> From: Automatic digest
> processor[SMTP:LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU]
> Reply To: Technical Writers List; for all Technical Communication
> issues
> Sent: Tuesday, March 03, 1998 12:00 AM
> To: Recipients of TECHWR-L digests
> Subject: TECHWR-L Digest - 1 Mar 1998 to 2 Mar 1998
> From: Sella Rush <SellaR -at- APPTECHSYS -dot- COM>
> Subject: Office 97 patch update?
> I heard at the WinHelp conference (from the Blue Sky guys) that
> Microsoft had released another Office 97 patch in December. But I
> can't
> find it on their site--only the ones released in August and September.
> Anyone have a URL for downloading this new patch--if it exists?
> ++++++++++++++++++++++++++++++++++
> Sella Rush
> mailto:sellar -at- apptechsys -dot- com
> Applied Technical Systems, Inc. (ATS)
> Bremerton, Washington USA
> Developers of the CCM Database
> ------------------------------

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