Should we skip HTML?

Subject: Should we skip HTML?
From: Kristy Astry <KASTRY -at- CJDS -dot- COM>
Date: Mon, 9 Mar 1998 08:03:29 -0700

I am researching new avenues of doc delivery for our users. I've followed
the discussions re PDF v. HTML on the lists, searched the archives on HTML,
etc., but I haven't seen this issue addressed:

Why not provide online help in our product and a PDF or PDF-like online
manual from our web site and skip HTML help altogether? Can anyone give me
good reasons to include HTML help in addition to the other two kinds of doc?


Some of our users want manuals, but the cost of producing and shipping hard
copy and CDs is considered prohibitive, considering the continually changing
interface of our new product. So they could go to our web site and download
and print the (latest) manual. Other users are happy with online help, and
we will continue to provide it (at least until WinHelp dies). Let's face it,
we're still on Win95 and won't even upgrade to Office97 or Win98 until 1999,
so we're not exactly on the bleeding edge of technology.

And I'll repost my question about RoboHELP 5.5. Anyone using it who likes
it, and in particular, the WebHelp feature? I've heard back from only one
person. There's got to be more of you out there!!

TIA,


Kristy Lantz Astry
Columbine JDS Systems, Inc.
email: kastry -at- cjds -dot- com




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