Re: Culture, or What it means to be a Technical Writer

Subject: Re: Culture, or What it means to be a Technical Writer
From: "Hutchings, Christa" <cwhutchings -at- HOMEWIRELESS -dot- COM>
Date: Fri, 8 May 1998 13:22:59 -0400

Janice Gelb wrote:

For example, at a previous company we had a writer
who was very good at anticipating possible ways users might try
to use the product and get themselves into trouble. He would ask
the developer "What happens if the user does x?"

Wow, I'd like to hire that writer!

The developer would reply, "But, but.. that's not the way
they're supposed to do it!"

And how often we run into developers like that!

In no way is a scenario like this translation -- it's,
as someone else put it nicely, "getting into the user's head"
and providing them with information accordingly.


Amen!


Chris Welch-Hutchings
Sr. Technical Writer
Home Wireless Networks, Inc.
Norcross GA (USA)
cwhutchings -at- homewireless -dot- com




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