Re: Is 'users' the best term?

Subject: Re: Is 'users' the best term?
From: Chris Knight <knight -at- ADA -dot- COM>
Date: Fri, 22 May 1998 16:14:09 -0700

Stuart Burnfield and Anita Sharifi had some very interesting
observations, which I find most congenial. I assume that the question
here is an internal one, that we would never use such terms in our
writing--we use direct address and the second person for that. The
question is really how we THINK about these people. For product or
system information, I suggest the term "customer", which reminds us
that our company or organization lives or dies according to how well
we meet our customers' needs.

--
Chris Knight
Consultant, Technical Communication Architect
Vancouver BC, Canada
(currently at Applied Digital Access,
E-mail: knight -at- bcg -dot- ada -dot- com Phone: 604-415-5886 Fax: 604-415-5900)
Opinions expressed are my own, not ADA's




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