Re: Is 'users' the best term?

Subject: Re: Is 'users' the best term?
From: Chris Knight <knight -at- ADA -dot- COM>
Date: Fri, 22 May 1998 16:14:09 -0700

Stuart Burnfield and Anita Sharifi had some very interesting
observations, which I find most congenial. I assume that the question
here is an internal one, that we would never use such terms in our
writing--we use direct address and the second person for that. The
question is really how we THINK about these people. For product or
system information, I suggest the term "customer", which reminds us
that our company or organization lives or dies according to how well
we meet our customers' needs.

Chris Knight
Consultant, Technical Communication Architect
Vancouver BC, Canada
(currently at Applied Digital Access,
E-mail: knight -at- bcg -dot- ada -dot- com Phone: 604-415-5886 Fax: 604-415-5900)
Opinions expressed are my own, not ADA's

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