Re: RoboHELP

Subject: Re: RoboHELP
From: Sharon Burton <sharonburton -at- EMAIL -dot- MSN -dot- COM>
Date: Fri, 29 May 1998 12:00:54 -0700

So what is the advantage for me to purchase the sub plan since the upgrade
is free to 5.5 users? I am missing something.


Sharon Burton
Anthrobytes Consulting
Home of RoboNEWS, the award-winning unofficial RoboHELP Newsletter
anthrobytes -at- anthrobytes -dot- com

-----Original Message-----
From: Chris Eckert <chrise -at- BLUE-SKY -dot- COM>
Date: Friday, 29 May, 1998 11:05 AM
Subject: Re: RoboHELP

>If you are using RoboHELP 5.5, you can get everything included in
>RoboHELP version 6.0 for free by downloading the Windows 98 service
>release from our web site. Go to the products section at
> and download the Windows 98 service release. This
>will upgrade your RoboHELP 5.5 to everything that is included in RoboHELP
>6.0. More details about the differences between RoboHELP 5.0, 5.5 and
>6.0 can be found in the "Ask Shane" column of our web site.
>Chris Eckert
>Blue Sky Software
> -----Original Message-----
>From: hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSE [mailto:PC @INTERNET
>{hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSEN -dot- COM}]
>Sent: Friday, May 29, 1998 9:43 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU; Chris Eckert
>Subject: RoboHELP
> --------------------------------------------------------------------------
> --
>Please allow me to clarify my earlier rant.
>I appreciate BS's promptness and (usually) simple, working solutions to
>problems. Several times, I've gotten fast, easy, good help from them.
> On
>the other hand, I have a mind bogglingly long correspondence with BS
>support that hasn't solved our problems. The advice given is tedious,
>typical "is your printer plugged in" type troubleshooting that doesn't
>solve the problems of the program crashing and locking up.
>The problem is not with the tech support at BS, it's the product, RH 5.5.
>The patch didn't help us with our problems at all, and the 12 or so of us
>here in Knowledge Transfer all have this program that is absolutely
>critical and essential to our work, yet which doesn't work reliably.
>What I meant by not getting a response about my complaints is, while BS
>Support did *try* to solve the specific problems I asked them about, they
>didn't do anything about the big problem, which is, after about a month's
>worth of correspondence, we still don't have a working product, we paid
>the software, and now they're releasing a new version which, from all I
>hear, *does* work well, and we're going to have to pay again, all within,
>as Hsuan-min Chou pointed out, about 7 months, for what we should had all
>Hope Cascio
>Now Shipping! RoboHELP Office 6 is the complete solution for creating all
leading industry-standard Help formats. Contact sales at info -at- blue-sky -dot- com
for upgrade information.
>Check out our Tech Support web site for the latest Technical Information
and to learn about RoboLIST, the official mailing list of Blue Sky Software.
> and
>Blue Sky Software Corporation
>619.551.5680 Tech Support
>619.551.2485 Receptionist
>619.551.2486 Fax

Previous by Author: Re: RoboHelp 6.0
Next by Author: Re: RoboHelp 6.0
Previous by Thread: RoboHELP
Next by Thread: Re: RoboHELP

What this post helpful? Share it with friends and colleagues:

Sponsored Ads