Re: RoboHELP

Subject: Re: RoboHELP
From: Chris Eckert <chrise -at- BLUE-SKY -dot- COM>
Date: Fri, 29 May 1998 11:08:38 -0800

If you are using RoboHELP 5.5, you can get everything included in
RoboHELP version 6.0 for free by downloading the Windows 98 service
release from our web site. Go to the products section at
http://www.blue-sky.com and download the Windows 98 service release. This
will upgrade your RoboHELP 5.5 to everything that is included in RoboHELP
6.0. More details about the differences between RoboHELP 5.0, 5.5 and
6.0 can be found in the "Ask Shane" column of our web site.

Chris Eckert
Blue Sky Software

-----Original Message-----
From: hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSE [mailto:PC @INTERNET
{hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSEN -dot- COM}]
Sent: Friday, May 29, 1998 9:43 AM
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU; Chris Eckert
Subject: RoboHELP




--------------------------------------------------------------------------
--
Please allow me to clarify my earlier rant.

I appreciate BS's promptness and (usually) simple, working solutions to
problems. Several times, I've gotten fast, easy, good help from them.
On
the other hand, I have a mind bogglingly long correspondence with BS
support that hasn't solved our problems. The advice given is tedious,
typical "is your printer plugged in" type troubleshooting that doesn't
solve the problems of the program crashing and locking up.

The problem is not with the tech support at BS, it's the product, RH 5.5.
The patch didn't help us with our problems at all, and the 12 or so of us
here in Knowledge Transfer all have this program that is absolutely
critical and essential to our work, yet which doesn't work reliably.

What I meant by not getting a response about my complaints is, while BS
Support did *try* to solve the specific problems I asked them about, they
didn't do anything about the big problem, which is, after about a month's
worth of correspondence, we still don't have a working product, we paid
for
the software, and now they're releasing a new version which, from all I
hear, *does* work well, and we're going to have to pay again, all within,
as Hsuan-min Chou pointed out, about 7 months, for what we should had all
along.

Hope Cascio

~




-----------------------------
Now Shipping! RoboHELP Office 6 is the complete solution for creating all leading industry-standard Help formats. Contact sales at info -at- blue-sky -dot- com for upgrade information.

Check out our Tech Support web site for the latest Technical Information and to learn about RoboLIST, the official mailing list of Blue Sky Software.
http://www.blue-sky.com/techsupp/techsupp.htm and http://www.blue-sky.com/techsupp/discuss.htm

Blue Sky Software Corporation
619.551.5680 Tech Support
619.551.2485 Receptionist
619.551.2486 Fax

http://www.blue-sky.com
-----------------------------




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