Re: RoboHelp 6.0

Subject: Re: RoboHelp 6.0
From: Sharon Burton <sharonburton -at- EMAIL -dot- MSN -dot- COM>
Date: Fri, 29 May 1998 12:08:46 -0700

You are right. I just looked at the many cards I have received in the mail
recently and it does say free. Since there is no mention of paid support, I
assumed this meant all support.

I stand corrected.


Sharon Burton
Anthrobytes Consulting
Home of RoboNEWS, the award-winning unofficial RoboHELP Newsletter
anthrobytes -at- anthrobytes -dot- com

-----Original Message-----
From: chrise -at- blue-sky -dot- com <chrise -at- blue-sky -dot- com>
To: sharonburton -at- EMAIL -dot- MSN -dot- COM <sharonburton -at- EMAIL -dot- MSN -dot- COM>;
Date: Friday, 29 May, 1998 11:10 AM
Subject: RE: RoboHelp 6.0

>This is not true. Blue Sky Software currently provides free support to
>all customers, regardless of which version they are using. There are
>plans to limit FREE telephone support to current versions, but this has
>not been implemented yet. Free support for older versions would still be
>available via the web site, email and fax, as well as a pay for support
>phone line. But currently, all customers are eligible for all methods of
>technical support.
>Chris Eckert
>Blue Sky Software
> -----Original Message-----
>From: sharonburton -at- EMAIL -dot- MSN -dot- COM [mailto:PC @INTERNET
>{sharonburton -at- EMAIL -dot- MSN -dot- COM}]
>Sent: Friday, May 29, 1998 9:59 AM
>To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU; Chris Eckert
>Subject: Re: RoboHelp 6.0
> --------------------------------------------------------------------------
> --
>What I resent about the subscription plan is that they don't support the
>previous versions so you are in the position of upgrading even if you
>need the various forms of help they are supporting. I don't have a single
>client that is doing help for 98 or CE, but if I run into problems with
>RoboHELP using a previous version, B-S won't help me cause I am not using
>the current version.
>One of their sales reps told a client of mine that they plan on releasing
>new version every quarter. I would be happy if they would do 2 a year but
>actually send out a stable build. I had no end of problems with 5.0. It
>seems that 5.5 fixed most of them, although I still get some odd behavior
>now and then. Rebooting seems to fix it but what a pain. The rumor mill
>reports that for some people the problems with 5.5 continue.
>From what I hear through the rumor mill, the new version is not much more
>than 5.5. Improved support for the different versions of help, but that
>about it. I hear rumors it is more of a bug fix build. Fab.
>And I am probably purchasing the new version and the subscription plan
>because I have a client that is doing it and I need to be in step. Have
>automated the template formats upgrade thing? It is such a pain to have
>manually import all the formats every version and it can so easily by
>scripted do be done during the install.
>Sharon Burton
>Anthrobytes Consulting
>Home of RoboNEWS, the award-winning unofficial RoboHELP Newsletter
>anthrobytes -at- anthrobytes -dot- com
>All above statements are my opinions and reported rumors. I do not want
>letter exchanges between my lawyer and theirs. Wastes my time and theirs.
> -----Original Message-----
>From: Hope Cascio <hope -dot- d -dot- cascio -at- US -dot- ARTHURANDERSEN -dot- COM>
>Date: Friday, 29 May, 1998 8:57 AM
>Subject: RoboHelp 6.0
>> I strongly agree with Hsuan-min Chou's (hchou -at- interaccess -dot- com)
>>on a related note [steps up to soapbox!], i find it fairly repugnant
>>Blue-Sky would release two major versions of RH in a 7 month period (RH
>>in October, RH 6.0 in May, not to mention the bug-fixing RH 5.5
>>thereby insuring that people purchase the subscriber plan to keep up w/
>>unusually quick succession of releases/bug fixes. not even Microsoft is
>>this greedy. of course, people don't need to upgrade, but considering
>>stability (and lack thereof), it's almost required!
>>We've had a LOT of problems with RH 5.5, don't have the subscriber plan,
>>and are pretty much stuck. I have a back and forth correspondence with
>>Blue-Sky a mile long, trying to solve the problems we've encountered.
> Does
>>anyone know who I could address my complaints to at Blue-Sky? I've
>>limited usefulness from their support people's responses, and no Big
>>Picture solution.
>>Hope Cascio
>Now Shipping! RoboHELP Office 6 is the complete solution for creating all
leading industry-standard Help formats. Contact sales at info -at- blue-sky -dot- com
for upgrade information.
>Check out our Tech Support web site for the latest Technical Information
and to learn about RoboLIST, the official mailing list of Blue Sky Software.
> and
>Blue Sky Software Corporation
>619.551.5680 Tech Support
>619.551.2485 Receptionist
>619.551.2486 Fax

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