PC Helpdesk

Subject: PC Helpdesk
From: Lisa Ann Miller <lisamil -at- ANET-STL -dot- COM>
Date: Tue, 16 Mar 1999 08:10:38 -0600

TECHWR-Ls -

I recently installed RoboOffice at work. As I was prototyping a help
system and getting familiar generally with my new "toy" when I stumbled
upon PC Help Desk. This application within RoboOffice seems to be the very
application that produced at least in part Microsoft's Technet. (This was
a question I asked a couple of weeks ago.) Now I have a whole 'nother set
of questions.

Just how do I go about using PC Help Desk? I'm supposed to be able to use
Access with it as PC Help Desk stores its information in an Access format,
but I can't get it to work. Also, is there a way to change the fields it
displays? Has anyone come up on additional information about this tool?
The native documentation is sorely lacking.

Greatfully yours,

Lisa Miller
Technical Writer
lisamil -at- anet-stl -dot- com
lisa -dot- miller -at- anheuser-busch -dot- com


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