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Subject:Re: stats to back me up From:Eric Ray <ejr -at- RAYCOMM -dot- COM> Date:Thu, 13 May 1999 09:14:12 -0600
>are there statistics or reports out there that support the notion that
>useful documentation is an important (crucial even?) component of a quality
>product? my plaintive cries of "redesign rather than reinforce bad
>precedents" are falling on deaf ears.
See Jay Mead's article (Measuring Value Added) in the Q3 1998 (v45)
issue of Technical Communication. It's a spectacular
article, very well-written, and should provide outstanding
support for your argument.
Eric
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Eric J. Ray RayComm, Inc. http://www.raycomm.com/ ejray -at- raycomm -dot- com
*Award-winning author of several popular computer books
*Syndicated columnist: Rays on Computing
*Technology Department Editor, _Technical Communication_
