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On this note, I made innumerable important contacts on smoke breaks. Most of
the phone support people smoked, and enough of the sales and development
people that there was always an opportunity to learn something on a 5 minute
break. Smokers, you know what I'm talking about. Non-smokers, if you're not
concerned about the second-hand smoke, try taking a little Diet Coke break
down where the smokers hang out.
From: George Hinman [mailto:techwriter -at- my-deja -dot- com]
Sent: Tuesday, November 23, 1999 1:26 PM
Subject: Re: Team Building
With respect to work/play boundaries. Going golfing with the SME's,
partying with them at the local watering hole affords countless
opportunities to establish good relations, trust and lots of inside
information that could be useful in the documentation process.