RE: Organizational structure - where does Doc sit?

Subject: RE: Organizational structure - where does Doc sit?
From: Nancy Johnson <NancyJ -at- photoworks -dot- com>
To: 'TECHWR-L' <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Thu, 5 Oct 2000 11:48:52 -0700


I am THE department here and I am under the R & D manager.
I am doing documents for various groups, not just R & D.
I answer my phone with just "This is Nancy" since I don't really know what
else to say...not being a real dept. and all.

When I worked at Boeing we (dept. of 5) were stuffed first under Finance and
then QA.
We wrote neither Finance nor QA documents...go figure.
We answered our phones with "Documentation, this is ..." because "Operations
Documentation, this is..." seemed too long and quite a mouthful.

Nancy West Johnson
R & D, Lone Technical Writer
Seattle, WA
53°F/12°C - Mostly Cloudy

-----Original Message-----
From: Dana Ditomaso [mailto:dana -at- caribousystems -dot- com]
Sent: Thursday, October 05, 2000 9:59 AM
Subject: Organizational structure - where does Doc sit?

Hi all,

I'd like to hear from any of you who work in a documentation department at a
software company (or whomever wishes to provide advice) that provides custom
software solutions. We are undergoing restructuring right now, and we're
creating a new documentation department. This department would be
repsonsible for creating end-user documents and system specifications.
Right now, it's called "Design and Documentation".

I need your help, as we are not sure where this department fits into the
grand scheme of things at the company. Documentation used to be under the
support department, but now some people think that it should be managed by
the Project Manager. I feel that most of the documentation would be outside
of the scope of projects, and therefore we should report to the CTO.

Suggestions? Stories? Comments? I would appreciate anything!


Dana Ditomaso (dana -at- caribousystems -dot- com)
Manager, Support Services, Caribou Systems
voice (416) 366-1613 x4963 fax (416) 366-3592

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