Re: Online Help for Lotus Notes Application

Subject: Re: Online Help for Lotus Notes Application
From: "Dana Ditomaso" <dana -at- danasolutions -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Wed, 13 Feb 2002 14:46:09 -0500

Jennifer asked:
[about Lotus Notes help]
> If anyone has knowledge or experience in this area, I would greatly
> appreciate it if you would contact me either on list or off.

The company that I work for sells a Lotus Notes CRM application, Maximizer
Enterprise for Notes ( In the latest version, we ditched all
Notes-based help and moved to a context-sensitive HTML help (using .chm).
The code that we used to lauch the help was quite simple, and I used
RoboHelp to make the help file itself.

The customers are thrilled with the change, and it's working very well. We
have the help file launching when customers press F1 or pushing the "Help"
action button. The context sensitivity is provided by pulling the name of
the form that the customer is on when they launch the help and associating
that with the correct topic, using some code that we built - fairly standard
VB code, adapted for the Notes environment.

I've been working in the Notes-world for about a year, before which I spent
3 years in Microsoft Access land, so I would be more than happy to answer
questions (off or onlist) about the rather unique challenges associated with
documenting Lotus Notes systems.


Dana Ditomaso
Development Services Manager
Proud Developers of Maximzer Enterprise for Notes
Back to Back Winners of the 2002 and 2001 Beacon Award for 'Best in
(416) 367-1070 x403
dana -dot- ditomaso -at- cognicase -dot- com

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Online Help for Lotus Notes Application: From: Jennifer_Gidner

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