Questions about Doc to Help and RoboHelp

Subject: Questions about Doc to Help and RoboHelp
From: "Chantel B" <cnbrath -at- hotmail -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 22 Feb 2002 00:18:29 +0000

Hello everyone,

I am trying to decide whether to purchase Doc to Help or RoboHelp for a online help project. I'm using a single source (MS Word Doc) and in the past I've used Doc to Help. I have a couple of questions for those of you who've used these applications recently.

RoboHelp: I tried using the Word import feature in the demo version and I had unsatisfactory results. The feature did not convert my heading styles to separate topics. I used my own template, so that could be the problem. Has anyone had any success with this feature or does it not really work as advertised?

Doc To Help: I've used Doc To Help in the past and have been sorely disappointed with their technical support and user's manual (this was back in 1996). It also was a pain to perform the first conversion (subsequent ones were much better). Has anyone used Doc To Help recently --how is technical support (I know WexTech sold it to ComponentOne recently) -- and more importantly, was it still a real pain to perform that first conversion?

By the way -- I don't want to start a discussion about single sourcing vs. maintaining separate docs. I'm familiar with the pros and cons; I would just like you recent real experiences with the two products. Thanks!


Chantel

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