Questions about Doc to Help and RoboHelp

Subject: Questions about Doc to Help and RoboHelp
From: Liz -dot- Goodwin -at- ametek -dot- com
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Fri, 22 Feb 2002 08:17:01 -0500

I am trying to decide whether to purchase Doc to Help or RoboHelp for a
online help project.

When ForeHelp closed down, I downloaded demo versions of RoboHelp and
Doc-to-Help to try out. I had two serious problems with the Doc-to-Help
demo. One concerned printing (couldn't find my printer) and the other
wouldn't let me get past one of the first basic steps in the demo so I
could continue. I e-mailed them and they responded with a few questions. I
answered the questions and they got back to me two days later with a
message that they would get back to me soon. That was over a month ago and
I still have not heard from them. We purchased RoboHelp based on the lack
of technical support from Doc-to-Help. By the way, the RoboHelp demo worked
fine and a support person answered two questions I sent by e-mail overnight
concerning the product and the demo.

Liz Goodwin
Technical Writer, Dycor
liz -dot- goodwin -at- ametek -dot- com

"There are two means of refuge from the miseries of life: music and cats."
(Albert Schweitzer)

Now's a great time to buy RoboHelp! You'll get SnagIt screen capture
software and a $200 onsite training voucher FREE when you buy RoboHelp
Office or RoboHelp Enterprise. Hurry, this offer expires February 28, 2002.

You are currently subscribed to techwr-l as: archive -at- raycomm -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- raycomm -dot- com
Send administrative questions to ejray -at- raycomm -dot- com -dot- Visit for more resources and info.

Previous by Author: Tight economy/fewer positions
Next by Author: Tracking Revs with the Naive User
Previous by Thread: Questions about Doc to Help and RoboHelp
Next by Thread: Re: Questions about Doc to Help and RoboHelp

What this post helpful? Share it with friends and colleagues:

Sponsored Ads