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Not yet mentioned is the organizational cultural attitude of knowledge:
both creation and management.
If the focus is on knowledge creation, the management is usually considered
a justifiable overhead expense. If knowledge creation is not well
understood, likely the management is a bit slippery. If knowledge creation
is not valued or understood, knowledge management will be a mess.
Doctors are more and more taking telemed out of the hands of the techies
because medicine is all about growing knowledge and the techies would
rather focus on widgets. The conflict is not resolvable until techies get
it through their heads that its the knowledge creation that keeps things
moving forward. Software and hardware only are facilitation tools.
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