Re: apologies

["Mark L. Levinson" <nosnivel -at- netvision -dot- net -dot- il>]

As Anthony notes, this is a marketing issue.  And as
Eric notes, it has legal implications too.  It's a
pity that in many companies the marketers and lawyers
are the last people a sane technical writer would
approach for an intelligent answer to such a question.
YMMV.

Confidentially, just among us 5,000 subscribers, what
I do is prevaricate.  I write something like "A number of
copies of Version 6.66 were delivered without certain important
files" in hopes that the user will think that it was a small-
scale error by a low-level employee, that we caught it quickly
albeit not quite quickly enough, and that only a few unlucky
customers received bad copies.

Disclaimer: I am not currently in a position to write
this kind of notice for any employer.

---------------------------------------------------------------
Mark L. Levinson - Herzliya, Israel - nosnivel -at- netvision -dot- net -dot- il
---------------------------------------------------------------
 "I don't like these modern day disasters what consists of ten
  years of worry an' ten seconds of boom an' wango!" - Churchy
---------------------------------------------------------------


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