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My manager is averse to using the term "user" when referring to people
who access our training and/or technical information via the Web. I
remember hearing discussions of "user" versus "reader" or "consumer,"
but my searches of online journal databases, the Web (through Google),
and the TECHWR-L list have come up empty.
Does anyone know of some resources that address this question? If not,
what are your thoughts?
University of Michigan
Administrative Information Svcs.
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