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I think the point is that she didn't know why they couldn't find
stuff. That's why I kept getting aggrivated when people were throwing
out all kinds of suggestons; create portals, rename files, develop
--- Me Too <klhra -at- yahoo -dot- com> wrote:
> My first thought is, why can't the users find things?
> Is it because the document-locating interface doesn't
> list everything, or because the users don't know where
> the interface is, or because there is no interface?
> Is it because the users don't know how to how to use
> Web browsers? (That may seem like a spurious question,
> but I've seen situations where that was the case.)
> What kind of documents are involved? If the situation
> indicates a need for regrouping the documents in a
> more-understandable arrangement, the natures of the
> documents must be considered in setting up the
> Basically, can you give us some more specifics?
Senior Technical Writer
"So long and thanks for all the fish."
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