Re: Documentation Quality and Standardization

[quills -at- airmail -dot- net]

Standardization of the document is part of quality only so far as it 
agrees with your standarization requirements. If you have a style guide, 
you should follow it. That could be part of your quality metrics. 
However, it doesn't mean that the document is worthwhile for your 
end-users. It just says that you are following a standard look and feel, 
using specific formatting, etc.

If you want, you can define your entire quality effort in that way.

Scott

punit shrivastava wrote:
> Hey Guys,
> Very helpful views. Thanks for that.
> But just one doubt which I would like to get cleared.
>
> When we talk of quality standard of document, is it just about usability
> factor for end user?
>
> What about the formatting and look and feel factor of documentation?
> Shouldn't such factors also be considered while defining Quality of a
> document?
>
> thanks
> Punit
>
> On Thu, Apr 23, 2009 at 3:12 AM, Chinell, David F (GE EntSol, Security) <
> David -dot- Chinell -at- ge -dot- com> wrote:
>
>   
>> I like to think of delivering value to the reader.
>>
>> One expression of value is this:
>>
>> Value = Quality / Cost
>>
>> However, due to the difficulty of defining meaningful "quality"
>> measures, I started thinking of utility. Like this:
>>
>> Value = Utility / Cost
>>
>> Utility depends on the reader's purpose -- one can only say whether or
>> not something is useful in the context of a purpose.
>>
>> So in the end I come back to agreeing with John, that you have to
>> determine whether or not the reader achieves the result determined by
>> the purpose.
>>
>> Bear
>>     

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