RE: Saving creates an internal error message

Subject: RE: Saving creates an internal error message
From: Jennifer Randel <jennifer_randel -at- khsd -dot- k12 -dot- ca -dot- us>
To: "'Combs, Richard'" <richard -dot- combs -at- Polycom -dot- com>
Date: Thu, 4 Jun 2009 11:07:02 -0700

Hi Richard,
I apologize for being so vague. FM is saving my files, but they are being saved with a dot and a number after the file extension, rendering them unrecognizable by Windows the next time I try to open them.

-----Original Message-----
From: Combs, Richard [mailto:richard -dot- combs -at- Polycom -dot- com]
Sent: Thursday, June 04, 2009 7:33 AM
To: Jennifer Randel; techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Saving creates an internal error message

Jennifer Randel wrote:
> I open a FM file that I wrote long ago and have used many times, try
to
> remove some content, and Save As with a totally different name, and
then I
> get this message:
>
> "An internal error occurred while writing imported graphics in this
> document. The file has been saved, but has lost some image data.
Please
> report this error to Adobe Technical Support."
>
> I don't have time to report this to tech support, my boss wants copies
of
> this tomorrow! Can anyone help?

So what's the problem? It said the file was saved -- was it? Did you open it? Did you find that one or more images were missing, or what?

If there are missing images, what kind? Imported by reference, embedded, or OLE objects? Did you try re-importing them?

If the problem images are OLE objects (linked or embedded), my advice is don't use OLE. If you need images that are in a format for which FM doesn't have an import filter (like Visio files), print them to the Adobe PDF printer (aka Distiller) and import the resulting PDF.

If that's not the problem, you'll have to explain just what you need help with... :-}

Richard


Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
303-223-5111
------
rgcombs AT gmailDOTcom
303-777-0436
------





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Follow-Ups:

References:
FW: Saving creates an internal error message: From: Jennifer Randel
RE: Saving creates an internal error message: From: Combs, Richard

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