Re: RE: Follow-up to question about getting feedback from users

Subject: Re: RE: Follow-up to question about getting feedback from users
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Sun, 27 Sep 2009 10:26:14 -0700

If a user installs a .chm or other help created with MacCap Flare with
the feedback feature enabled, it will attempt to "phone home" with the
data it collects on topics viewed, terms searched for, and context IDs
invoked without asking the user for permission.

The tech writer who generated the help would have no reason to enable
the feedback feature if their company didn't have a copy of Feedback
Server running, or a subscription to MadCap's hosted service, but
that's irrelevant to the privacy issue.

It would be possible to hack an opt-in by generating two versions of
the online help, one instrumented and one not, and giving the user a
choice during installation, but MadCap really needs to add an opt-in
routine. Frankly, I'd hesitate to buy tools from a company that's this
clueless about security and privacy.

On Sat, Sep 26, 2009 at 8:47 AM, Sharon Burton <sharon -at- anthrobytes -dot- com> wrote:
> And without Feedback server on your server, nothing happens. It’s a 2 part
> process – you have to enable things for Feedback in Flare *and* you have to
> have Feedback on your server.
>
> If you have Feedback on your server and you didn’t enable the Feedback
> features in Flare for that output, then nothing happens.
>
> In other words, Feedback is necessary but not sufficient. Enabling the
> features in Flare without an installation of Feedback gets you no where.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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Follow-Ups:

References:
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
RE: Follow-up to question about getting feedback from users: From: Boudreaux, Madelyn (GE Healthcare, consultant)
RE: Follow-up to question about getting feedback from users: From: Combs, Richard
Re: Follow-up to question about getting feedback from users: From: quills
RE: Follow-up to question about getting feedback from users: From: Sharon Burton
Re: RE: Follow-up to question about getting feedback from users: From: Robert Lauriston
RE: RE: Follow-up to question about getting feedback from users: From: Sharon Burton

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