knowledge base tools

Subject: knowledge base tools
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Oct 2009 11:43:18 -0700

What do you like for building a knowledge base?

I've been looking at SharePoint's KB template, and, wow, even for
Microsoft this is shoddy work. By default, the search box for a KB
does not find any KB articles. To make that happen, you need to
customize the search crawl, which may require privileges not typically
assigned to a KB site admin. And the index is not updated
automatically when you add a new article. And the index includes all
page content, not just article content.

I guess SharePoint is to Web publishing as MS Word is to print publishing.

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!

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