RE: knowledge base tools

Subject: RE: knowledge base tools
From: "Connie Giordano" <connie -at- therightwordz -dot- com>
To: "'Robert Lauriston'" <robert -at- lauriston -dot- com>, "'TECHWR-L Writing'" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Oct 2009 15:19:52 -0400

Sharepoint is not designed to work as a knowledge base, even with the KB
plug in, so my client's sharepoint implementation we're still looking at
aintaining the KB in another tool. That being said, the KB I have to rebuild
is set up in Confluence Wiki, and it's not designed for KB functionality
either. I would love to hear about true KB tools in use by folks on the
list!

Regards,


Connie P. Giordano
The Right Words, LLC
Communications & Information Design

http://www.therightwords.com
http://www.cowbellchallenge.org
connie -at- therightwords -dot- com
 
(704) 540-9985 (office)
(704) 957-8450 (mobile)
 
"It's kind of fun to do the impossible." - Walt Disney



-----Original Message-----
From: techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+connie=therightwordz -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Robert Lauriston
Sent: Tuesday, October 20, 2009 2:43 PM
To: TECHWR-L Writing
Subject: knowledge base tools

What do you like for building a knowledge base?

I've been looking at SharePoint's KB template, and, wow, even for
Microsoft this is shoddy work. By default, the search box for a KB
does not find any KB articles. To make that happen, you need to
customize the search crawl, which may require privileges not typically
assigned to a KB site admin. And the index is not updated
automatically when you add a new article. And the index includes all
page content, not just article content.

I guess SharePoint is to Web publishing as MS Word is to print publishing.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!
http://www.helpandmanual.com/

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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.
http://www.doctohelp.com/SuperPages/Webcasts/

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

---
You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

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Please move off-topic discussions to the Chat list, at:
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Follow-Ups:

References:
knowledge base tools: From: Robert Lauriston

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