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On Tue, Oct 20, 2009 at 12:15 PM, Mike Stockman <mstockman -at- gmail -dot- com> wrote:
> At a current client of mine, we've had some good experiences with Jive
> Software's knowledge base <http://www.jivesoftware.com/>, although the
> knowledge base is no longer available standalone. It's been rolled up
> into their monolithic kbase/socialnetworking/wiki/dishwasher/
> bulletinboard/flyingcar application called Jive SBS. For people
> looking only for a knowledge base, the rest of it is somewhat
> overkill, but it might be worth looking at.
> As a standalone knowledge base, it was easy to create documents,
> security was fairly straightforward, and they had a good moderator
> setup (where any new document had to be approved first, and the
> moderators could be defined for each category of document). The
> version we use has some problems (buggy HTML editor, PDF indexing
> issues) that are addressed in later releases or in Jive SBS, but of
> course I can't get permission to upgrade. :-)
> The search index is updated regularly for its own native entries, as
> well as for the contents of attached Word/PDF/Excel documents. So
> searching is useful.
> I have no idea of pricing. Which may be why my very casual request to
> upgrade was denied.
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