Re: knowledge base tools

Subject: Re: knowledge base tools
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Oct 2009 12:21:17 -0700

Yeah, I used Jive at a previous job, and it was good. Jive Express
(lighter of two SaaS versions) is $3 per user per month.

On Tue, Oct 20, 2009 at 12:15 PM, Mike Stockman <mstockman -at- gmail -dot- com> wrote:
> At a current client of mine, we've had some good experiences with Jive
> Software's knowledge base <>, although the
> knowledge base is no longer available standalone. It's been rolled up
> into their monolithic kbase/socialnetworking/wiki/dishwasher/
> bulletinboard/flyingcar application called Jive SBS. For people
> looking only for a knowledge base, the rest of it is somewhat
> overkill, but it might be worth looking at.
> As a standalone knowledge base, it was easy to create documents,
> security was fairly straightforward, and they had a good moderator
> setup (where any new document had to be approved first, and the
> moderators could be defined for each category of document). The
> version we use has some problems (buggy HTML editor, PDF indexing
> issues) that are addressed in later releases or in Jive SBS, but of
> course I can't get permission to upgrade. :-)
> The search index is updated regularly for its own native entries, as
> well as for the contents of attached Word/PDF/Excel documents. So
> searching is useful.
> I have no idea of pricing. Which may be why my very casual request to
> upgrade was denied.

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:

knowledge base tools: From: Robert Lauriston
Re: knowledge base tools: From: Mike Stockman

Previous by Author: knowledge base tools
Next by Author: Re: knowledge base tools
Previous by Thread: Re: knowledge base tools
Next by Thread: RE: knowledge base tools

What this post helpful? Share it with friends and colleagues:

Sponsored Ads