Re: knowledge base tools

Subject: Re: knowledge base tools
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 20 Oct 2009 13:29:16 -0700

I think it depends on your needs and how big you need it to scale--and
what you mean by "knowledge base." What that article
describes sounds to me more like what I'd call forums (and the line
between a multiuser blog and forums is pretty blurry).

To me, a KB as primarily one-way communication, a specific, highly
structured way of organizing and presenting authored content.

Here's a third-party KB add-on for SharePoint, probably has what I
need but also a lot of things I don't want:

Doesn't seem to be well supported, though:

On Tue, Oct 20, 2009 at 12:58 PM, Connie Giordano
<connie -at- therightwords -dot- com> wrote:
> Read it, doesn't change the fact the Sharepoint's primary purpose is
> collaboration and communication, secondarily workflow and process, but not
> KB management and publishing. The Sharepoint consultant team even
> recommended looking at alternatives, because any KB implementation in
> Sharepoint will be kludgey at best (not that Sharepoint isn't already
> kludgey enough!)

Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices.

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control!

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:

knowledge base tools: From: Robert Lauriston
RE: knowledge base tools: From: Connie Giordano
Re: knowledge base tools: From: Robert Lauriston

Previous by Author: Re: knowledge base tools
Next by Author: Re: Webster Techwriters online course
Previous by Thread: Re: knowledge base tools
Next by Thread: RE: knowledge base tools

What this post helpful? Share it with friends and colleagues:

Sponsored Ads