Re: in search for better tools

Subject: Re: in search for better tools
From: Bill Swallow <techcommdood -at- gmail -dot- com>
To: Robert Lauriston <robert -at- lauriston -dot- com>
Date: Wed, 9 Dec 2009 17:21:28 -0500

This is friggin' ridiculous. Robert, don't buy Flare.

On Wed, Dec 9, 2009 at 4:11 PM, Robert Lauriston <robert -at- lauriston -dot- com> wrote:
> What I said was, "Flare's feature for tracking help system usage
> sending the log back to the software vendor does not get an opt-in
> from the user, or even inform the user that it is doing that. Sure,
> you can work around that by not using the feedback feature, but a
> company making development tools for the corporate market should know
> better."
>
> I didn't intend to suggest that the feedback feature is on by default.
> It's an extra-cost add-on. That's irrelevant to my main point, which
> is that MadCap should know better.
>
> On Wed, Dec 9, 2009 at 12:30 PM, Connie Giordano
> <connie -at- therightwordz -dot- com> wrote:
>> Robert, It's more because you refuse to listen to what Sharon is saying.
>> Flare does NOT automatically enable the Feedback feature, you must implement
>> it. If it was automatic you would have a legitimate concern. ...

--
Bill Swallow

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Follow-Ups:

References:
in search for better tools: From: GILLIOTTE Valérie
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Sharon Burton
RE: in search for better tools: From: Combs, Richard
RE: in search for better tools: From: Kat Kuvinka
RE: in search for better tools: From: Sharon Burton
Re: in search for better tools: From: Robert Lauriston
RE: in search for better tools: From: Connie Giordano
Re: in search for better tools: From: Robert Lauriston

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