RE: Customer-friendly word for "landline"

Subject: RE: Customer-friendly word for "landline"
From: "Combs, Richard" <richard -dot- combs -at- Polycom -dot- com>
To: "Brian -dot- Henderson -at- mitchell1 -dot- com" <Brian -dot- Henderson -at- mitchell1 -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 3 Feb 2011 14:33:02 -0800

Brian -dot- Henderson -at- mitchell1 -dot- com wrote:

> As ugly as they are, it seems to me that the closest thing to a legitimate
> word for a non-wireless phone is wireline, or wired phone.

John said his target is "6th-grade understanding." My guess is that "landline" is closer to that target than "wireline" or "wired," but it would take a survey to be sure.

One of the problems with "wireline" or "wired" is that most landline phones are cordless these days, and people think of the handset as the phone, not the base station that actually _is_ wired.

Richard G. Combs
Senior Technical Writer
Polycom, Inc.
richardDOTcombs AT polycomDOTcom
rgcombs AT gmailDOTcom


Create and publish documentation through multiple channels with Doc-To-Help.
Choose your authoring formats and get any output you may need. Try
Doc-To-Help, now with MS SharePoint integration, free for 30-days.

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-unsubscribe -at- lists -dot- techwr-l -dot- com
or visit

To subscribe, send a blank email to techwr-l-join -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Please move off-topic discussions to the Chat list, at:


Customer-friendly word for "landline": From: John Posada
Re: Customer-friendly word for "landline": From: Jan Cohen
RE: Customer-friendly word for "landline": From: Brian.Henderson

Previous by Author: Re: Madcap Flare training
Next by Author: RE: Graphics Resolution Confusion Once Again
Previous by Thread: RE: Customer-friendly word for "landline"
Next by Thread: Re: Customer-friendly word for "landline"

What this post helpful? Share it with friends and colleagues:

Sponsored Ads