RE: Grammar - The Gotcha Microsoft Gives

Subject: RE: Grammar - The Gotcha Microsoft Gives
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: William Sherman <bsherman77 -at- embarqmail -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 8 Sep 2011 10:07:26 -0400

> -----Original Message-----
> From: William Sherman
> You should see some of what comes through in these documents. I don't
> like
> "the user" when it is really "the customer". Didn't "user" go out after
> Tron
> 29 years ago? Maybe this is why customer service is such a
> [sarcasm]wonderful[/sarcasm] experience, is that many in these service
> desks
> read these types of guides and think of them as "users" rather than
> "customers" who deserve respect for buying the product in the first
> place.

Dunno about you, but we sell to giant corporations, governments, etc.
Those are our customers.

The actual users of our products are people (way down the corporate/organizational food chain) employed by them, and are reliably not the people who made the purchasing decisions or the people who cut the checks (cheques).


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Grammar - The Gotcha Microsoft Gives: From: William Sherman

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