RE: Training and documentation teams play well together?

Subject: RE: Training and documentation teams play well together?
From: Kat Kuvinka <katkuvinka -at- hotmail -dot- com>
To: <rheizman -at- vjt -dot- com>, <rebecca_hopkins -at- comcast -dot- net>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Fri, 30 Mar 2012 12:17:39 -0400


I can relate to the two not sharing. I worked for a start-up, where Training ignored my style guide (which included terminology I asked them to review) although they used parts of the manuals in their training materials. As a result, I had to change a lot of my terminology because it was not what they communicated to the customers. This, after localization had begun in addition to the creation of multiple versions for pre- and post- FDA approval. Lot o'work. Department-wide style guide approval is a must! I tried, but Marketing/Training said they did not think it was "important."


>
> I have been in many companies, both large and small and in a number of
> industries. Documentation and Training have always been separate
> entities, for better or worse. I can only think of one company where we
> (Doc Group) shared information with the Training (or Education, as it
> was called) Group.
>
> Mostly, I haven't even heard of the two groups communicating with each
> other.
>
> In my opinion, the Documentation people would make the best trainers
> since we have to know the product (software or hardware) inside and out.
>
>
> I would welcome the opportunity to do training for my company.
>
> Bob
>
>
> -----Original Message-----
> From: techwr-l-bounces+rheizman=vjt -dot- com -at- lists -dot- techwr-l -dot- com
> [mailto:techwr-l-bounces+rheizman=vjt -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf
> Of Rebecca Hopkins
> Sent: Friday, March 30, 2012 9:33 AM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Training and documentation teams play well together?
>
> Folks,
>
> My company is looking for "synergies" between doc and training -
> reducing duplication of work, presenting a consistent message, etc. -
> especially across business units.
>
> Do you have any interesting stories about doc and training working
> together well - or badly? Maybe YOU have been the doc-and-training team
> yourself?
>
> Also looking for interesting articles, if you've read one recently.
>
> Thanks for any help you can give me!
> -----
> Rebecca
>
> r public email archives @ http://techwr-l.com/archives
>
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^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.

http://bit.ly/doc-to-help

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Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


Follow-Ups:

References:
Training and documentation teams play well together?: From: Rebecca Hopkins
RE: Training and documentation teams play well together?: From: Robert Heizman

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