RE: monitor developer / support IM chat in background?

Subject: RE: monitor developer / support IM chat in background?
From: "McLauchlan, Kevin" <Kevin -dot- McLauchlan -at- safenet-inc -dot- com>
To: Lauren <lauren -at- writeco -dot- net>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 16 Oct 2012 12:24:57 -0400

Well, that was my point.
My limited experience with chatting has suggested that it's
more useful for one-on-one or very-small-group interaction
that starts and finishes, and not for long, convoluted, branching
discussions that could span days or weeks, have several sub-topics,
and need very good annotation features to keep straight.
Mailing lists and e-mail programs, and to some extent, blogs
with threaded commenting enabled, and even good old
fashioned newsgroups have that covered.

Maybe chat streams are equally useful for that sort of thing now,
but I lack the experience with them, so I'm paying attention to
this discussion.

Oh yeah... and Wikis. Let's not forget the Wiki.

One thing that I like about e-mail lists and threads is that,
as long as I'm subscribed, the material comes to my PC (or to
my mailbox-in-the-cloud(s), and possibly gets sorted and
stashed, but doesn't get lost if I forget to connect for a while.
If the archives of hundred-person, hundred-topic chats are
now equally accessible, that's possibly great... or possibly yet-another
time-sink. :-)

> -----Original Message-----
> From: techwr-l-bounces+kevin.mclauchlan=safenet-
> inc -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-
> bounces+kevin -dot- mclauchlan=safenet-inc -dot- com -at- lists -dot- techwr-l -dot- com] On
> Behalf Of Lauren
> Sent: October-15-12 4:29 PM
> To: techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: Re: monitor developer / support IM chat in background?
> On 10/15/2012 1:11 PM, McLauchlan, Kevin wrote:
> > ... I
> > never thought of having a standing session among dozens
> > or hundreds of people, that effectively never dies...
> Like TechWr-L?
> > ...
> >
> > Do Skype and other chat services support really good features
> > for keeping thousands of pounds of floppy wet spaghetti in a
> > fast-flowing river all suitably tagged and parse-able?
> Thunderbird now stores chat sessions and archives. It supports
> Facebook, Google, IRC, Twitter, and XMPP. I don't think there is a
> good
> way to store video chat sessions and I don't know about the
> parseability
> of any of them. I think email lists are still the best support for
> parseable archives, provided that the list is managed in a content
> management system with automatic keyword indexing.

The information contained in this electronic mail transmission
may be privileged and confidential, and therefore, protected
from disclosure. If you have received this communication in
error, please notify us immediately by replying to this
message and deleting it from your computer without copying
or disclosing it.

Create and publish documentation through multiple channels with Doc-To-Help. Choose your authoring formats and get any output you may need.

Try Doc-To-Help, now with MS SharePoint integration, free for 30-days.


You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at

Looking for the archived Techwr-l email discussions? Search our public email archives @


Re: monitor developer / support IM chat in background?: From: Lauren

Previous by Author: TWs and Dedicated terminals?
Next by Author: RE: TWs and Dedicated terminals?
Previous by Thread: Re: monitor developer / support IM chat in background?
Next by Thread: Re: monitor developer / support IM chat in background?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads