RE: How does your team track document requests?

Subject: RE: How does your team track document requests?
From: "Margaret Cekis" <Margaret -dot- Cekis -at- comcast -dot- net>
To: "'Robert Powers'" <robp59 -at- gmail -dot- com>, <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Jan 2013 14:49:55 -0500

Robert Powers asked, " How does your team track document requests? I've used
various methods over the years: spreadsheets, to do lists, etc. We're
considering using Bugzilla (bug-tracking software) now since the software
engineers at my company are very familiar with it. We hope this would allow
for more integration with the software development process."
My experience has been that some companies didn't have a formal process at
all, while others that had a very formal structure had a specific doc
request form. Where documentation has used the Development CMS, errors and
update requests were tracked in the bug-reporting system. I think using the
bug system is fine for tracking changes after a document is drafted and in
review, but I prefer a formal form up front.

Defining a new document for a new product requires a lot of information
about audience, purpose, and scope that may not have appropriate fields in a
bug report. If you're using only the bug tracking system, you may have to
see about adding a form for new documents that provides the supplemental
information, such as audience description (end users vs support staff or
developers, installers, etc.,) ; name(s) of project manager(s) for product
and documentation, assigned SMEs and writer(s), estimated release date of
product and documentation, etc.
Margaret Cekis, Johns Creek GA

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How does your team track document requests?: From: Robert Powers

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