Re: What is embedded help?

Subject: Re: What is embedded help?
From: Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com>
To: Sion Lane <sion -dot- lane -at- unit4 -dot- com>
Date: Sun, 29 Nov 2015 21:07:49 +0000

Hi Sion,

I find it interesting that the UX guys identify the MOOPOPs, while you come
up with the help. How do UX guys and techwriters collaborate in your
company?

Thanks,
Charlotte

2015-11-27 14:33 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com>:

> Hi,
>
> Our product includes embedded help in the shape of question mark buttons
> next to on-screen elements, when clicked a pop-up displays with a brief
> explanation of the functionality and a link to more detail in the help
> system.
>
> Our guidelines recommend the use of embedded help for MOOPPOP - Moments Of
> OPPortunity Or Pain - for the user. The UX guys identify these.
>
> Hope this helps, MOOPPOP is always a great phrase to drop in meetings.
>
> All the best,
> Sion
>
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Re: What is embedded help?: From: Sion Lane

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