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Subject:RE: What is embedded help? From:Sion Lane <sion -dot- lane -at- unit4 -dot- com> To:Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com> Date:Mon, 30 Nov 2015 08:00:45 +0000
Iâd love to say that we have great meetings where these things are discussed and debated over, but the usual case is that I check our Task Management software (TFS) and a new task for me to create some embedded help has appeared.
If I vehemently disagreed with what they had decided Iâm sure my opinion would be heard and valued, but that hasnât been the case so far.
From: Charlotte Branth Claussen [mailto:charlotteclaussen -at- gmail -dot- com]
Sent: 29 November 2015 21:08
To: Sion Lane
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: What is embedded help?
I find it interesting that the UX guys identify the MOOPOPs, while you come up with the help. How do UX guys and techwriters collaborate in your company?
2015-11-27 14:33 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com<mailto:sion -dot- lane -at- unit4 -dot- com>>:
Our product includes embedded help in the shape of question mark buttons next to on-screen elements, when clicked a pop-up displays with a brief explanation of the functionality and a link to more detail in the help system.
Our guidelines recommend the use of embedded help for MOOPPOP - Moments Of OPPortunity Or Pain - for the user. The UX guys identify these.
Hope this helps, MOOPPOP is always a great phrase to drop in meetings.
All the best,
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