RE: What is embedded help?

Subject: RE: What is embedded help?
From: Sion Lane <sion -dot- lane -at- unit4 -dot- com>
To: Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com>
Date: Mon, 30 Nov 2015 08:00:45 +0000

Hi Charlotte,

Iâd love to say that we have great meetings where these things are discussed and debated over, but the usual case is that I check our Task Management software (TFS) and a new task for me to create some embedded help has appeared.

If I vehemently disagreed with what they had decided Iâm sure my opinion would be heard and valued, but that hasnât been the case so far.

From: Charlotte Branth Claussen [mailto:charlotteclaussen -at- gmail -dot- com]
Sent: 29 November 2015 21:08
To: Sion Lane
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: What is embedded help?

Hi Sion,

I find it interesting that the UX guys identify the MOOPOPs, while you come up with the help. How do UX guys and techwriters collaborate in your company?

Thanks,
Charlotte

2015-11-27 14:33 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com<mailto:sion -dot- lane -at- unit4 -dot- com>>:
Hi,

Our product includes embedded help in the shape of question mark buttons next to on-screen elements, when clicked a pop-up displays with a brief explanation of the functionality and a link to more detail in the help system.

Our guidelines recommend the use of embedded help for MOOPPOP - Moments Of OPPortunity Or Pain - for the user. The UX guys identify these.

Hope this helps, MOOPPOP is always a great phrase to drop in meetings.

All the best,
Sion

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Follow-Ups:

References:
Re: What is embedded help?: From: Sion Lane
Re: What is embedded help?: From: Charlotte Branth Claussen

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