Re: What is embedded help?

Subject: Re: What is embedded help?
From: Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com>
To: Sion Lane <sion -dot- lane -at- unit4 -dot- com>
Date: Mon, 30 Nov 2015 10:04:29 +0000

Hi Sion,

In a previous job, I too got my information via TFS, but no-one entered
tasks for me. In general, most people tend to think that I don't need to
know anything before all is done (This is of course not bad will; most
people find it hard to grasp that you can "document" something that doesn't
yet exist).

Does anyone have additional comments to collaboration with UX teams? What
is the best way of collaborating with UX?


Thanks,
Charlotte

2015-11-30 8:00 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com>:

> Hi Charlotte,
>
>
>
> Iâd love to say that we have great meetings where these things are
> discussed and debated over, but the usual case is that I check our Task
> Management software (TFS) and a new task for me to create some embedded
> help has appeared.
>
>
>
> If I vehemently disagreed with what they had decided Iâm sure my opinion
> would be heard and valued, but that hasnât been the case so far.
>
>
>
> *From:* Charlotte Branth Claussen [mailto:charlotteclaussen -at- gmail -dot- com]
> *Sent:* 29 November 2015 21:08
> *To:* Sion Lane
> *Cc:* techwr-l -at- lists -dot- techwr-l -dot- com
> *Subject:* Re: What is embedded help?
>
>
>
> Hi Sion,
>
>
>
> I find it interesting that the UX guys identify the MOOPOPs, while you
> come up with the help. How do UX guys and techwriters collaborate in your
> company?
>
>
>
> Thanks,
>
> Charlotte
>
>
>
> 2015-11-27 14:33 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com>:
>
> Hi,
>
> Our product includes embedded help in the shape of question mark buttons
> next to on-screen elements, when clicked a pop-up displays with a brief
> explanation of the functionality and a link to more detail in the help
> system.
>
> Our guidelines recommend the use of embedded help for MOOPPOP - Moments Of
> OPPortunity Or Pain - for the user. The UX guys identify these.
>
> Hope this helps, MOOPPOP is always a great phrase to drop in meetings.
>
> All the best,
> Sion
>
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Follow-Ups:

References:
Re: What is embedded help?: From: Sion Lane
Re: What is embedded help?: From: Charlotte Branth Claussen
RE: What is embedded help?: From: Sion Lane

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