RE: What is embedded help?

Subject: RE: What is embedded help?
From: Deidre Guy <DGuy -at- hcad -dot- org>
To: Charlotte Branth Claussen <charlotteclaussen -at- gmail -dot- com>, "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 30 Nov 2015 13:52:03 +0000

Many many years ago In another dimension in a land far far away I was an information developer. As an information developer I not only wrote user manuals, I performed user task analyses, conducted site visits, developed paper prototypes, designed the user interface and waited for it used Visual Basic to show the developer how to design the user interface. Needless to say that nirvana doesn't exist anymore the company is still around though. :)

We pretty much followed the teachings of Jakob Nielsen.


Cheers

Deidre A. Guy
Technical Writer
Harris County Appraisal District
Comercial Property Division
7139575205

-----Original Message-----
From: techwr-l-bounces+dguy=hcad -dot- org -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+dguy=hcad -dot- org -at- lists -dot- techwr-l -dot- com] On Behalf Of Charlotte Branth Claussen
Sent: Monday, November 30, 2015 4:04 AM
To: Sion Lane
Cc: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Re: What is embedded help?

Hi Sion,

In a previous job, I too got my information via TFS, but no-one entered tasks for me. In general, most people tend to think that I don't need to know anything before all is done (This is of course not bad will; most people find it hard to grasp that you can "document" something that doesn't yet exist).

Does anyone have additional comments to collaboration with UX teams? What is the best way of collaborating with UX?


Thanks,
Charlotte

2015-11-30 8:00 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com>:

> Hi Charlotte,
>
>
>
> Iâd love to say that we have great meetings where these things are
> discussed and debated over, but the usual case is that I check our
> Task Management software (TFS) and a new task for me to create some
> embedded help has appeared.
>
>
>
> If I vehemently disagreed with what they had decided Iâm sure my
> opinion would be heard and valued, but that hasnât been the case so far.
>
>
>
> *From:* Charlotte Branth Claussen [mailto:charlotteclaussen -at- gmail -dot- com]
> *Sent:* 29 November 2015 21:08
> *To:* Sion Lane
> *Cc:* techwr-l -at- lists -dot- techwr-l -dot- com
> *Subject:* Re: What is embedded help?
>
>
>
> Hi Sion,
>
>
>
> I find it interesting that the UX guys identify the MOOPOPs, while you
> come up with the help. How do UX guys and techwriters collaborate in
> your company?
>
>
>
> Thanks,
>
> Charlotte
>
>
>
> 2015-11-27 14:33 GMT+00:00 Sion Lane <sion -dot- lane -at- unit4 -dot- com>:
>
> Hi,
>
> Our product includes embedded help in the shape of question mark
> buttons next to on-screen elements, when clicked a pop-up displays
> with a brief explanation of the functionality and a link to more
> detail in the help system.
>
> Our guidelines recommend the use of embedded help for MOOPPOP -
> Moments Of OPPortunity Or Pain - for the user. The UX guys identify these.
>
> Hope this helps, MOOPPOP is always a great phrase to drop in meetings.
>
> All the best,
> Sion
>
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References:
Re: What is embedded help?: From: Sion Lane
Re: What is embedded help?: From: Charlotte Branth Claussen
RE: What is embedded help?: From: Sion Lane
Re: What is embedded help?: From: Charlotte Branth Claussen

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