RE: [RMX:NL] Asking for help with Word problems

[Slager Timothy J <Timothy -dot- Slager -at- dematic -dot- com>]

I'm not familiar with the first problem. The second may be the result of inserting a new paragraph at the start of a cross-referenced heading. Here's a pretty good explanation of the problem: http://www.thedoctools.com/demos/demo_crossref_2.html. 

More on troubleshooting cross-references here: http://www.thedoctools.com/?show=wt_cross-reference_trouble.

tims

-----Original Message-----
From: techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Keith Hood
Sent: Thursday, May 12, 2016 11:53 PM
To: techwr-l
Subject: [RMX:NL] Asking for help with Word problems

I have two problems that I have never seen before in all the years I've been using Word. They both show up after I save and close the documents and then reopen them. Both involve cross-references.

1--references to tables disappear. Where there used to be a visible reference to a table number or title or page, there is nothing but what looks like a blank space. If I highlight the area and toggle the code, the REF field appears. I can update it and it appears to be all right. But the next time I open the document, the field has gone invisible again.

2--references to section heading numbers go to 0. Where there was a reference to "Section X.Y", after I reopen the document I see "Section 0".
Updating the field does not restore the proper section number.

Both these problems keep coming back no matter how many times I replace them. This is in Word 2013 running under Windows 7 Enterprise with SP 1.

Anyone have any ideas how to fix these?
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