Re: Support Tickets

Subject: Re: Support Tickets
From: "Peter Neilson" <neilson -at- windstream -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 29 Sep 2016 14:24:05 -0400

On Thu, 29 Sep 2016 14:18:16 -0400, Daniel Friedman <daniel -dot- friedman42 -at- gmail -dot- com> wrote:

Reviewing support tickets or aggregate tagging data to determine product
pain points or gaps in documentation = Good
Being in charge of triage or customer support = Massive time suck that is
totally outside a technical writer job description

I once had a programming position for which my major duty turned out to be impromptu field service. Can anyone guess how much programming I did?
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References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Robin Whitmore
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Daniel Friedman

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