Re: Support Tickets

Subject: Re: Support Tickets
From: Lauren <lauren -at- writeco -dot- net>
To: "techwr-l -at- lists -dot- techwr-l -dot- com" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 29 Sep 2016 11:50:49 -0700

I was put in charge of monitoring the help system and going through the many tickets every morning for about four hours. Since I had just started on the project for that company, I did not know the company, the people, or their systems. This was an ineffective and expensive use of my time that angered upper management when they found out about it. I will never work under conditions like that again.

On 9/29/2016 11:22 AM, Cardimon, Craig wrote:

I beg to differ. First, nothing is "outside" the job description of a tech writer unless you decide it it. It depends on the writer, the job, and the company culture. Plus, if reviewing support tickets helps me to improve the docs, I'm all in.

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References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Robin Whitmore
Re: Support Tickets: From: Lauren
Re: Support Tickets: From: Daniel Friedman
RE: Support Tickets: From: Cardimon, Craig

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