Re: User Documentation in Agile Development Teams

Subject: Re: User Documentation in Agile Development Teams
From: Lin Sims <ljsims -dot- ml -at- gmail -dot- com>
To: John G <john -at- garisons -dot- com>
Date: Mon, 27 Mar 2017 12:43:58 -0400

And yet, those same programmers use software themselves, and have no doubt
cursed the lack of intuitiveness of a LOT of it.

On Mon, Mar 27, 2017 at 12:09 PM, John G <john -at- garisons -dot- com> wrote:

> Many programmers I know loathe and despise users and consider them
> 'wet-ware' ... live beings who exist solely to misuse and break what they
> have so lovingly crafted.
>
> And you wonder why things are the way they are ...
>
>
> My 2Â,
> JG
>
> On Mon, Mar 27, 2017 at 12:05 PM, Monique Semp <monique -dot- semp -at- earthlink -dot- net
> >
> wrote:
>
> > In software development, a problem I've seen far more often is that
> >> developers don't really understand customers' use cases.
> >>
> >
> > Yes, that's correct!! <rant-kvetch>I've worked with many teams at many
> > companies where the engineers in particular don't have any idea how the
> > whole flow will work, what the customers need from the product overall,
> and
> > how the customer will use it. When I talk to the engineers they're often
> > not even troubled by the fact that they don't know. They frequently say
> > things such as, "I'm just implementing the protocol, and donât need to
> know
> > how this code fits into the process." Such thinking certainly explains
> the
> > lack of usability in systems!</rant-kvetch>
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--
Lin Sims
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Follow-Ups:

References:
User Documentation in Agile Development Teams: From: Sue McKinney
RE: User Documentation in Agile Development Teams: From: mbaker
Re: User Documentation in Agile Development Teams: From: Robert Lauriston
Re: User Documentation in Agile Development Teams: From: Monique Semp
Re: User Documentation in Agile Development Teams: From: John G

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