Re: effective way to ask for reader feedback on a help topic

Subject: Re: effective way to ask for reader feedback on a help topic
From: Lauren <lauren -at- writeco -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Sun, 25 Mar 2018 12:57:27 -0700

On 3/25/2018 11:45 AM, Robert Lauriston wrote:

It being Google, more likely Aaron is an AI bot that handles
first-tier feedback on search and related issues.

It's not a public comments feature.

The description seemed like a public comments feature and not as an avatar when I first read it. It's Sunday. I read too fast and didn't check.

"Aaron is a Search expert and author of this help page. Leave him feedback below about the page."

Yeah, it's an avatar, of sorts. Maybe Aaron wrote the page but he's getting credit for most of the pages. Maybe his last name begins with an I. The feedback option is, "Was this article helpful? YES NO. Yes say, "Thanks for your feedback!" And No provides a form text box with the question, "Sorry about that How can we improve it?" I guess if it is "we" improving things, it doesn't matter if Aaron is a real person, still on the job, or an AI, since "we" will get the request.

This looks like a way to humanize computers that would appeal to users who like humanized computers. I think there is value in learning if information is helpful or how it can be more helpful when the users are too far removed from the authors to have direct contact. Either that, or Google is training a new AI who will... first, become a "who," and then... take over the information universe.

From Google...

"Our mission is to organize the worldâs information and make it universally accessible and useful, and AI is enabling us to do that in incredible new ways - solving problems for our users, our customers, and the world.

"AI makes it easier for you to do things every day, whether itâs searching for photos of people you love, breaking down language barriers, or helping you get things done with your own personal digital assistant. But itâs also providing us with new ways of looking at old problems and helping transform how we work and live, and we think the biggest impact will come when everyone can access it." https://ai.google/

Aaron looked so real.




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References:
effective way to ask for reader feedback on a help topic: From: Erika Yanovich
Re: effective way to ask for reader feedback on a help topic: From: Tony Chung
Re: effective way to ask for reader feedback on a help topic: From: Mike Starr
Re: effective way to ask for reader feedback on a help topic: From: Lauren
Re: effective way to ask for reader feedback on a help topic: From: Robert Lauriston

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