Re[2]: FrameMaker Required

Subject: Re[2]: FrameMaker Required
From: Joyce Flaherty <flahertj -at- SMTPGW -dot- LIEBERT -dot- COM>
Date: Sun, 17 Mar 1996 15:16:23 EST

On 3-14-96 Robert Plamondon wrote:

>> My experience is that few people read manuals until
>> they are completely stuck. If they can muddle along,
>> they are content. Thus, one can become an instant
>> expert by plowing through the manual set. The payoff
>> is swift (in terms of productivity), and everyone
>> decides that you're a genius. Many departments gain
>> a total reliance on the one "genius" who read the
>> manuals or went to classes and thus gained an understanding
>> of the product. But high-end products like Interleaf
>> or FrameMaker cannot be used properly if there's only
>> one trained user in a department. That one user is
>> invaluable, but the whole operation is still grossly
>> inefficient.
For the record, I have never *plowed through* a manual or manual set
in my life. I'm a voracious reader, but I read books that describe
processes conceptually. I know what tasks an application pkg should
perform. If the how-to is not obvious from the interface, then I go
to the book. This approach works for me. Furthermore and as a
result of this approach, I consider myself an expert on a handful
of tools. I do not muddle along, unless I am using a tool so
infrequently that learning it is just not worth the bother (for
example, some Norton utilities).

Conclusion: "All generalizations are false, including this one."

joyce flaherty
flahertj -at- smtpgw -dot- liebert -dot- com

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