Re: How to treat doc errata?

Subject: Re: How to treat doc errata?
From: "Karl A. Hakkarainen" <karlh -at- AUGGIE -dot- AUGMENT-SYSTEMS -dot- COM>
Date: Thu, 24 Oct 1996 11:55:47 -0400

Karl A. Hakkarainen (508) 392-8626
Technical Documentation Manager
Augment Systems, Inc. Westford MA 01886

We've typically used the release notes for this kind of problem. "On page
3-11 of the Fubarb Reference Manual, the statement 'You can operate this
system while in a swimming pool.' is incorrect; ..."

> From: Jane Bergen <janeb -at- answersoft -dot- com>
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> Subject: How to treat doc errata?
> Date: Thursday, October 24, 1996 12:32 AM

> The inevitable has happened.... a document we sent to the printer
> needs a change on one page, thanks to a last-minute switch by
> engineering (grrr).

> We will fix the error for future printing, but for **the copies we just
> got back from the printer yesterday** (said through clenched teeth),
> what is the best approach? I am considering:

> a) doing nothing. It's fairly minor and most users could figure it
> out. But on the other hand, they might think we have not figured it
> out yet either.

> b) inserting a loose page calling attention to the error and giving
> the correct information. These manuals are wire bound and we can't
> fix them.

> c) adding a little blurb in the readme file. No one reads these
> they?

> I hope this is on-topic....fingers crossed, eyes closed....I've never
> seen it discussed before, but it does affect most technical writers.

> Thanks.

> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Jane Bergen, Technical Writer
> janeb -at- answersoft -dot- com
> AnswerSoft, Inc.
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

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