Re: An index in service manuals

Subject: Re: An index in service manuals
From: Suzette Seveny <sseveny -at- PETVALU -dot- COM>
Date: Fri, 29 May 1998 13:47:18 -0400

I always include an index, because one of the first rules of GOOD user documentation is quick, efficient, accessibility of information.

I also go straight to the index when I'm looking something up.


-----Original Message-----
From: Barry Kieffer [SMTP:barry -dot- kieffer -at- EXGATE -dot- TEK -dot- COM]
Sent: Friday, May 29, 1998 1:43 PM
Subject: An index in service manuals


A quick question to all of you TW's who create paper media service manuals:

Do you include an index in the paper service manual?

I have to admit, when I look at a manual, or go to look something up in a
manual, I go right to the index first.

Where I work, the powers that be have decided amongst themselves that
service manuals may not contain an index.

What are your views?




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