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--- Chris Borokowski <athloi -at- yahoo -dot- com> wrote:
>
> My experience dictates that users actually need us
> more than ever
> before, because with their increased knowledge, they
> want increased
> abilities quickly, something current docs are rarely
> providing.
>
Actually, I agree with you. The problem is, they don't
realize or they ignore the fact they need us more than
ever. I once had a superior, the VP of engineering in
fact, tell me that most companies wouldn't have
technical writers at all except for the fact that
users expect documentation. He said most companies
regard TWs as a necessary evil, and I think my
experience has proven him right.
Remember, an article in "Wired" magazine a while back
concluded with the sentence, "Nobody ever got promoted
for having good documentation." (My fault if the quote
is not exact.) The article was specifically about
managing databases, but it could have been about
almost any high-tech field. I think that sentence is a
pretty accurate summation of the feelings of most
managers today.
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